Common questions

1. What products do you sell?
We offer a variety of home assessors.

2. Where do you ship to?
We currently ship to Germany, Austria and Switzerland.

3. How long does shipping take?
Shipping times vary depending on your location. Please review our shipping policy for more information.

4. How much does shipping cost?
We offer free shipping anywhere.

5. What is your return policy?
We accept returns within 14 business days of receiving your order. Items must be in original condition, unused and with all tags attached.

6. How do I request a return?
To initiate a return, please contact us at info@selancy.shop. We will guide you through the process.

7. When will I receive my refund?
Once we have received and inspected your returned item, refunds will be processed within 10 business days.

8. Can I cancel my order?
Yes, you can cancel your order within 1 day (24 hours) of placing it. After this time, we cannot guarantee cancellation as processing begins immediately.

9. What currency are your prices in?
All prices on our website are quoted in Euros.